Performance Improvement Tip of the Day: Better Listening

Here's a nice piece from the McKinsey Quarterly about how an executive can become a better listener:
(1) show respect
(2) keep quiet, and
(3) challenge assumptions. 

These traits are not very different from what it takes to lead performance improvement projects, and as such are worth underscoring here.

I'm linking it to a couple of other blogs on a similar topic that I have recently posted about the importance of "dialog" as well as "influencing people by connecting to their core desires", all of which help to strengthen the foundation for improvement.