Referring again to Dale Carnegie's "How to Win Friends and Influence People in the Digital Age", the authors talk about the importance of dialogue (vs. monologue) as a means of connecting with "core desires".
The authors' concept of dialogue provides a great mechanism for improving "listening" skills as well, which we all agree are critical to leadership and change management. The authors define the following features of dialogue, which somehow align nicely with the "SMART" template:
The authors' concept of dialogue provides a great mechanism for improving "listening" skills as well, which we all agree are critical to leadership and change management. The authors define the following features of dialogue, which somehow align nicely with the "SMART" template:
- Secure
- Meets mutual needs
- Authentic
- Respectful (the authors use "considerate", but I exercised some poetic license here)
- Transparent/ Builds trust
How do these concepts connect? >>> If you engage in SMART dialogue, you will increase your influence with that individual, and thereby increase your capacity to lead change.
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