Performance improvement is ultimately all about leadership, so one is compelled to think about the impact that ego-driven leadership can have on improvement efforts. I think the issue is the same as identified by David - ego can drive ambition and results (a la "the activated internal champion"). However, when it comes to creating sustainability, generating buy-in, and managing behavior - all critical aspects of performance improvement - its ultimately the "team-player" that wins out.
The leader (or PI Specialist or Project Leader) who can "channel her ego" into building the following performance improvement components will not only achieve success in short-term goals, but also has a greater likelihood of sustaining the gains.
- Culture Aspects
- "No blame"
- Feedback provided constructively
- Accountability provided fairly
- Systems Aspects
- Multidisciplinary team drives problem-solving
- Platforms for awareness
- Forums for education
- Channels of communication
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